Subscription Terms

1. Scope

These Subscription Terms apply to subscriptions, trials and one-time purchases for Templify offered by Templify Media, Inc. (“Templify”, “we”, “us”, “our”). They form part of our Terms of Service and should be read together with our Privacy Policy. If these Subscription Terms conflict with our Terms of Service on any matter relating to subscriptions, trials, billing, cancellation or refunds, these Subscription Terms prevail.

How your subscription is billed, cancelled and refunded depends on where you bought it:

• App Store purchases are sold and billed by Apple. Apple’s terms govern billing, cancellation and refunds for these purchases.
• Website purchases are purchases completed on a Templify web page or checkout, including a checkout opened from within the Templify app. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for these orders: Paddle sells the subscription to you, processes the payment, issues your receipt and handles taxes, refunds and payment disputes. Your purchase is also governed by the Paddle Buyer Terms and the Paddle Refund Policy. Some subscriptions started before our move to Paddle may still be billed by Templify through Stripe; your receipt and bank statement show which one applies to you.

By starting a trial or completing a website purchase, you confirm that you have read and agree to these Terms. You are responsible for purchases made with your account, device or payment method, so please keep them secure.

2. Plans, Prices and Billing Periods

Website subscriptions are offered with the following billing periods:

The plans, prices, any introductory price or trial, and the regular price that applies after it are shown on the paywall or checkout page before you pay. Some plans start with an introductory period (for example, a 1-week trial at a reduced price) and then renew at the regular price shown at checkout.

Prices are shown in US dollars unless stated otherwise. Applicable sales tax, VAT or similar taxes are calculated and shown at checkout. Currency conversion and foreign transaction fees charged by your bank or card issuer are outside our control and are not refundable.

3. Free Trials and Introductory Offers

We may offer free trials or paid introductory trials. Before you start a trial, the checkout page shows the length of the trial, the price you will be charged when it ends, and how often you will be charged after that.

A valid payment method is required to start a trial. Unless you cancel before your trial ends, your subscription will start automatically and your payment method will be charged the price shown at checkout when the trial ends and at the start of each following billing period until you cancel.

You can cancel at any time during the trial (see Section 5). If you cancel before the trial ends, you will not be charged, and you keep access until the trial ends. It is your responsibility to cancel before the trial ends if you do not want to continue.

Trials are limited to one per person, account, payment method and device. We may refuse or end a trial if we detect repeated or abusive use of trials. Charges made after such a trial remain due.

4. Automatic Renewal

Your subscription renews automatically at the end of each billing period for the same period and at the regular price then in effect, and your payment method is charged at the start of each new period, until you cancel. Cancelling stops future renewals. It does not refund the current period.

5. How to Cancel

Cancelling stops future charges. You keep access to paid features until the end of the period you have already paid for, or until the end of your trial. Deleting the app or your account does not cancel a subscription, and cancelling does not entitle you to a refund for the current period.

Website purchases. You can cancel at any time in any of these ways:

• In the app: Settings > Templify Pro > Cancel Subscription.
• Through Paddle: use the “Manage subscription” link in your Paddle receipt email, or visit paddle.net.
• By email or in-app support: write to support@templify.ai or use Settings > My Account > Support, from or including the email address used for the purchase.

A cancellation made in the app or through Paddle takes effect immediately for future renewals. A cancellation request sent by email or in-app support takes effect on the day we receive it, even if we process it later. We can only cancel a subscription that we can match to your purchase, so please use or include the email address you subscribed with.

App Store purchases. Cancel in your iPhone Settings: tap your name > Subscriptions > Templify > Cancel Subscription. Templify cannot cancel App Store subscriptions on your behalf.

If you have both an App Store subscription and a website subscription, each one must be cancelled separately where it was purchased.

6. Payment and Failed Payments

Website purchases are processed by Paddle, our Merchant of Record (or, for some older subscriptions, by Stripe). By subscribing, you authorize the charge of your selected payment method, including Apple Pay or Google Pay, for each billing period until you cancel. Your bank statement will show the charge from Paddle. Please keep your payment details up to date.

If a payment fails, the charge may be retried and you may be asked to update your payment method. Access to paid features may be suspended until payment is received. If payment cannot be collected, your subscription may be cancelled. Amounts for a billing period that has already started remain due.

7. Price Changes

We may change subscription prices. For existing subscribers, we will give at least 30 days’ notice by email or in the app before a new price applies to your next renewal. If you do not want to pay the new price, cancel before it takes effect. Continuing your subscription after the new price takes effect means you accept it.

8. Refunds

Purchases through Paddle. Refunds for purchases sold by Paddle are handled by Paddle under the Paddle Refund Policy. The rules below describe the cases in which we will support a refund. To request one, contact us at support@templify.ai, or submit a request to Paddle via paddle.net or the link in your receipt. Where Paddle’s terms or your local law give you greater rights, those rights apply.

Website purchases: all payments are final. Subscription fees, including the first charge after a trial and every renewal, are non-refundable, and we do not provide refunds or credits for partially used billing periods, except:

• where required by applicable law;
• a billing error, such as being charged twice for the same website subscription and period, reported within 60 days of the charge. In that case the incorrect amount will be refunded;
• a verified technical issue on our side that prevented you from using paid features, which you reported to our support team and which we did not resolve within 7 days. In that case we will, at our discretion, either extend your subscription to cover the affected time or support a refund of the affected payment.

When refunds are not provided. The following are not grounds for a refund:

• forgetting to cancel before a free or introductory trial ended, including the first charge after a trial;
• forgetting to cancel before a renewal;
• not noticing the price, billing frequency or renewal terms, which are shown before checkout and in these Terms;
• not using the app, using it only briefly, or deleting the app or your account;
• changing your mind, no longer needing the service, or choosing another app;
• dissatisfaction with templates, styles, effects, music, AI-generated results or other content, which you can explore during the trial;
• issues caused by your device, operating system, storage, internet connection, or by third-party apps and platforms (for example, Instagram, TikTok or YouTube) or changes they make;
• unused time remaining in a billing period after you cancel;
• purchases made by someone you allowed to use your device, account or payment method;
• having both an App Store and a website subscription, or subscriptions under more than one account. Please cancel the one you do not need.

Except as described above or where required by law, we do not support a refund for a period in which you exported content, used AI features or otherwise used paid features.

Exceptions. Any refund or credit outside the cases above is a one-time courtesy. It may be partial or take the form of a switch to another plan or an extension, and it does not create any obligation for future requests. When a refund is issued, the related subscription is cancelled and access to paid features ends immediately.

A refund request may be refused if there are signs of fraud or abuse, including repeated trials, repeated refund requests, or a request for a charge that is already the subject of a dispute or chargeback.

How to contact us about a charge. Email support@templify.ai or use Settings > My Account > Support. Please include the email address used for the purchase, the date and amount of the charge, and the reason for your request. Approved refunds are returned to the original payment method by Paddle (or, for older Stripe subscriptions, by us). Bank, currency conversion and foreign transaction fees are not refunded.

Customers in the EU, EEA and UK. Consumers in these regions have a statutory right to withdraw from a purchase within 14 days. By completing a purchase, you expressly request access to paid features immediately, including during any trial, and you acknowledge that you lose your right of withdrawal once access is provided. Where applicable law still gives you a right to withdraw or to a refund, it will be honored.

App Store purchases. All App Store payments and refunds are handled exclusively by Apple under Apple’s terms. Templify cannot issue, approve or influence App Store refunds. To request one, visit reportaproblem.apple.com.

9. One-Time Purchases and AI Credits

One-time digital products (such as downloadable files, guides and educational materials) and AI credits are delivered immediately and are non-refundable, except where required by law. AI credits are consumed when a generation is made, because each generation is processed by a third-party AI service at a cost to us. Used and unused credits cannot be refunded or exchanged for cash.

10. Payment Disputes

If you do not recognize a charge or believe you were charged in error, please contact us first at support@templify.ai. We can resolve most billing questions faster than your bank.

For purchases through Paddle, disputes are handled by Paddle. If you open a dispute or chargeback with your bank or card issuer, access to paid features and your account may be suspended while the dispute is reviewed, and records of your purchase, your acceptance of these Terms and your use of the service will be provided to the payment provider. No separate refund is issued for a charge that is under dispute. If the dispute is resolved in favor of the seller, the amount remains due.

11. Changes to These Terms

We may update these Terms. The current version is always available on this page with its “Last updated” date. Changes apply to purchases and renewals made after the update. If a change materially affects an existing subscription, we will notify you in advance by email.

12. Contact Us

If you have any questions about these Terms, contact Templify Media, Inc. at support@templify.ai or in the app at Settings > My Account > Support.